Refund policy

Last Updated: Oct 8th 2025

 

1. Digital Products Return Policy

 

Due to the nature of digital products, all sales of digital downloads from Chattan Design are considered final. Unlike physical goods, digital products can't be returned. Hence, we do not offer refunds or exchanges for them once they have been delivered. Before making a purchase, please make sure to read the product description, view product images, and understand the product's functionality.

 

2. Incorrect or Corrupted Files

 

If you receive a corrupted file or if you encounter technical difficulties downloading a product, please get in touch with us immediately either using the form on the Contact page, or email directly at hello@chattandesign.com. We'll work with you to address the issue, and if necessary, provide you with a new download.

 

3. Product Misrepresentation

 

If you believe that the digital product you've purchased was misrepresented in its listing, or if you've encountered an error that impedes the product's primary functionality, please contact us using the form on the Contact page, or email directly at hello@chattandesign.com. We will assess the situation and, if deemed appropriate, provide a suitable solution which may include a refund or product exchange.

 

4. Multiple Purchases

 

If you've mistakenly purchased duplicate items, please notify us using the form on the Contact page, or email directly at hello@chattandesign.com. We will evaluate the situation and may provide a refund for the duplicate purchase.

 

5. Exceptional Circumstances

 

All refund requests will be considered on a case-by-case basis. We value our customers and will always strive to provide a fair resolution.

 

6. Changes to the Return and Refund Policy

 

We reserve the right to update or alter this policy at any time. Any changes will be posted on this page, and it's the responsibility of customers to review this policy periodically.

 

7. Contact Information

 

For any queries related to our return and refund policy or for customer support, please email hello@chattandesign.com.